Our Returns Policy

We do not have to provide you with a refund if you have changed your mind about a particular purchase, so please choose carefully.

For your protection Twisted Toys will meet our obligations under Australian Consumer Law.

More information about your rights and obligations can be found at;


For faulty products, we offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. We do not offer a satisfaction guarantee on any of our products, however true to our high level of customer service; we will always endeavor to keep our customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
Before returning your Adult Toy

Before returning a faulty Toy, may we first ask you to follow a few simple testing points:

    Make sure you are using the correct batteries
    Make sure the batteries have been inserted correctly
    Try new batteries
    Make sure battery connectors are not wet or have moisture
    If your vibrator doesn't vibrate, try firmly tapping it into the palm of your hand.
    Motors sometimes seize during transportation and need a little help to start working again.

If all else fails, please contact us to Authorise a return. If you do not adhere to these strict guidelines, your return will be disposed of due to health and safety reasons at your own cost. We do not accept un-authorised returns.
How to return your product

Our Returns Postal Address
Please return your product to:

    Attn: Pacific Returns             
    2 Thomas Street, Hawthorn Vic 3122, Australia

Please read this entire page before returning your product.

When returning your product, please make sure you provide the following details:

    Your full name
    Your order number
    Reason why you are returning the product
    Your instructions informing us how you would like the issue resolved.

Including the original order confirmation or invoice you received with your product, will help us greatly. Also, if you haven't previously provided a contact phone number, please include this with your return. This will help us to quickly resolve the issue, should we need to contact you.

For more information, don't hesitate to contact us
Another Reason For Shopping Online With Us

Unlike other online businesses, we are fully visible. That means that if you are able to visit a Twisted Toys ADULT STORE (refer http://www.twistedtoys.com.au/ for all store locations) we will be able to assist you with your faulty product to ensure faster resolution. The above conditions regarding proof of purchase still apply.
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